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troubleshooting [2021/03/27 15:31] – old revision restored (2021/01/20 02:18) 62.210.139.231troubleshooting [2023/12/28 05:02] (current) francis
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 ====== Troubleshooting ====== ====== Troubleshooting ======
 +
 +Links: **[[ERROR LOGS]]** • **[[SAVE DATA]]**
 +
 +==== Which version do I download? ====
 +
 +If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
 +
 +Mac and Linux users should use the mac and linux builds.
 +
 +Android is not currently supported. We are looking into options that may allow us to build for Android in the future.
 +
 +iOS is not supported because Apple does not allow adult games. Sorry~
  
 ==== How do I install and launch the game? ==== ==== How do I install and launch the game? ====
  
 Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content. Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
 +
 +Further information can be found on the [[install|Installation and Uninstallation Guide]].
 +
 +If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
  
 ==== How do I report a bug? ==== ==== How do I report a bug? ====
  
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Cheers! Ribbit~+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Make sure to include an [[error log]] as well. Cheers! Ribbit~
  
 ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ==== ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
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 In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround. In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
  
-==== When I'm playing the game, my path is blocked by a wall of sand==== +==== I accidentally goofed my options or key bindingsWhat do? ====
- +
-If you experience something like this: +
-{{:beyonce_wall_of_sand.png?200|}} +
- +
-It is because the game is reading incorrect terrain data that was left over from an old version of the game. +
- +
-Go to the location where you installed the game, **delete the "Oh So Hero_Data" folder**, and then **re-install**. +
- +
-This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this. +
- +
-==== How do I find the Save Data and Error Logs? ==== +
- +
-=== Windows === +
- +
-At your Desktop, press Windows+R on your keyboard to open the Run window. +
- +
-Next, copy and paste the following line into the Open textbox and click OK: +
- +
-''%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!'' +
- +
-An Explorer window will appear to show you the contents. The files you will need are **Player.log** and (optionally) **Player-prev.log**. +
- +
-=== macOS === +
- +
-Navigate to the following location: +
- +
-''~/Library/Logs/Full Frontal Frog/Oh So Hero!'' +
- +
-You'll find **Player.log** and **Player-prev.log** here. +
- +
-=== Linux === +
- +
-Navigate to the following location: +
- +
-''~/.config/unity3d/Full Frontal Frog/Oh So Hero!''+
  
-You'll find **Player.log** and **Player-prev.log** here.+On Windows, you can reset all of your options by running a simple command on the command line:
  
-=== Other Platforms ===+''REG DELETE "HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!" /f''
  
-See the **Player** section of the [[https://docs.unity3d.com/Manual/LogFiles.html|Unity Log Files Manual]]. +This will not affect your save data or gallery data.
-==== What are all of the Local Data locations? ====+
  
-  * Player Prefs +Alternatively, you can download this batch file, then double-click it to run it: 
-      //Registry:// Computer\HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero! +[[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
-  * Save Data +
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\**SaveFile01.es3** (also **02**, **03**) +
-  * Error Logs +
-      * %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\**Player.log**+
  
 ==== Why aren't the teleporters working? ==== ==== Why aren't the teleporters working? ====
troubleshooting.1616884305.txt.gz · Last modified: 2022/09/18 06:55 (external edit)