Differences

This shows you the differences between two versions of the page.

--- troubleshooting [2021/03/08 15:18] – Save Data francis
+++ troubleshooting [2023/12/28 05:02] (current) – francis
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
+Links: **[[ERROR LOGS]]** • **[[SAVE DATA]]**
+==== Which version do I download? ====
+If you use Windows, download the win64 build. Older 32-bit systems use the win32 build. You can use the setup.exe file for simple click-and-run, or if you prefer, the .zip file for full control.
+Mac and Linux users should use the mac and linux builds.
+Android is not currently supported. We are looking into options that may allow us to build for Android in the future.
+iOS is not supported because Apple does not allow adult games. Sorry~
 ==== How do I install and launch the game? ====
 Instructions can be found on the [[https://ff-f.itch.io/oh-so-hero|Oh So Hero! itch.io page]], which also has download links for the latest public build. If you're a [[https://www.patreon.com/FullFrontalFrog|patron]], you can get access to even newer builds with more exclusive content.
+Further information can be found on the [[install|Installation and Uninstallation Guide]].
+If you're installing or unpacking Windows versions, make sure to pick the default install location or one with a path that Unity can understand. Avoid having special symbols, foreign characters, umlauts (e.g. ÄÅÖ) in folder names. Else the game might not launch.
 ==== How do I report a bug? ====
-Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Cheers! Ribbit~
+Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the **#osh-bugs** channel on the Full Frontal Frog Discord server or direct message us on [[https://www.patreon.com/FullFrontalFrog|Patreon]]. You may also contact our [[https://ff-f.co/magoloric/|Community Manager]]. Make sure to include an [[error log]] as well. Cheers! Ribbit~
 ==== When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP" ====
@@ Line 25: / Line 41: @@
 In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.
-==== When I'm playing the game, my path is blocked by a wall of sand. ====
+==== I accidentally goofed my options or key bindings. What do? ====
-If you experience something like this:
-{{:beyonce_wall_of_sand.png?200|}}
-It is because the game is reading incorrect terrain data that was left over from an old version of the game.
-Go to the location where you installed the game, **delete the "Oh So Hero_Data" folder**, and then **re-install**.
-This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.
+On Windows, you can reset all of your options by running a simple command on the command line:
-==== Where are the Error Logs and Save Data? ====
+''REG DELETE "HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!" /f''
-[[error logs|🐸 Error Logs]] (The error logs for //Oh So Hero!// will be in a different location for each operating system.)
+This will not affect your save data or gallery data.
-[[save data|🐸 Save Data]] (The save data for //Oh So Hero!// will be in a different location for each operating system.)
+Alternatively, you can download this batch file, then double-click it to run it:
+[[https://www.dropbox.com/s/k73lqbotqmms14e/OSH%20Reset%20Options.bat?dl=0]]
 ==== Why aren't the teleporters working? ====