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troubleshooting

Troubleshooting

How do I install and launch the game?

Instructions can be found on the Oh So Hero! itch.io page, which also has download links for the latest public build. If you're a patron, you can get access to even newer builds with more exclusive content.

How do I report a bug?

Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please send detailed information about your issue to us directly. If you're a patron, you may post in the #osh-bugs channel on the Full Frontal Frog Discord server or direct message us on Patreon. You may also contact our Community Manager. Cheers! Ribbit~

When I try to run the game on Windows, I get this error: "Fatal error: Failed to initialize IL2CPP"

If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.

When I try to run the game on macOS, I get this error: "macOS cannot verify the developer"

How do I run the game on macOS?

  1. Double-click the .zip file to extract the app.
  2. Right-click on OhSoHero.app and click Open.
  3. A window will pop up saying “macOS cannot verify the developer”. Click Open.

Why is the developer not verified?

In order for macOS to verify the developer, the application needs to be registered with Apple's App Store. Unfortunately, Apple does not allow apps with adult content on the App Store, and thus we must result to this workaround.

When I'm playing the game, my path is blocked by a wall of sand.

If you experience something like this:

It is because the game is reading incorrect terrain data that was left over from an old version of the game.

Go to the location where you installed the game, delete the “Oh So Hero_Data” folder, and then re-install.

This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.

How do I find the Save Data and Error Logs?

Windows

At your Desktop, press Windows+R on your keyboard to open the Run window.

Next, copy and paste the following line into the Open textbox and click OK:

%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!

An Explorer window will appear to show you the contents. The files you will need are Player.log and (optionally) Player-prev.log.

macOS

Navigate to the following location:

~/Library/Logs/Full Frontal Frog/Oh So Hero!

You'll find Player.log and Player-prev.log here.

Linux

Navigate to the following location:

~/.config/unity3d/Full Frontal Frog/Oh So Hero!

You'll find Player.log and Player-prev.log here.

Other Platforms

See the Player section of the Unity Log Files Manual.

What are all of the Local Data locations?

  • Player Prefs
    • Registry: Computer\HKEY_CURRENT_USER\SOFTWARE\Full Frontal Frog\Oh So Hero!
  • Save Data
    • %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\SaveFile01.es3 (also 02, 03)
  • Error Logs
    • %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero!\Player.log

Why aren't the teleporters working?

Teleporters work by telling the game “The player has been here”. This is a small issue with using old save files, as that data hasn't be registered to the teleport update. Simply revisit the areas that don't appear on the list and that should allow you to teleport to and from them afterwards.

troubleshooting.txt · Last modified: 2021/01/20 02:18 by francis