User Tools

Site Tools


troubleshooting

Troubleshooting

How do I report a bug?

Before reporting a bug, please read the rest of this page to see if anything fixes your problem. If that doesn't help, please fill out our new bug report form for Oh So Hero: https://f.ff-f.co/oshbug

You can still use the #osh-bugs Discord channel for discussion and posting attachments, but the form will help us stay better organized and provide faster fixes. Thanks! Ribbit~

When I try to run the game, I get this error: "Fatal error: Failed to initialize IL2CPP"

If you are running the 64-bit version, try using the 32-bit version instead. If that still doesn't work, contact us.

When I'm playing the game, my path is blocked by a wall of sand.

If you experience something like this:

It is because the game is reading incorrect terrain data that was left over from an old version of the game.

Go to the location where you installed the game, delete the “Oh So Hero_Data” folder, and then re-install.

This will not reset your game progress. Your save data is stored in a different location on your machine (see below) and will not be removed as a result of this.

How do I find the Save Data and Error Logs?

Windows

At your Desktop, press Windows+R on your keyboard to open the Run window.

Next, copy and paste the following line into the Open textbox and click OK:

%USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero

An Explorer window will appear to show you the contents. The files you will need are Player.log and (optionally) Player-prev.log.

macOS

Navigate to the following location:

~/Library/Logs/Full Frontal Frog/Oh So Hero

You'll find Player.log and Player-prev.log here.

Linux

Navigate to the following location:

~/.config/unity3d/Full Frontal Frog/Oh So Hero

You'll find Player.log and Player-prev.log here.

Other Platforms

See the Player section of the Unity Log Files Manual.

What are all of the Local Data locations?

  • Player Prefs
    • Registry: Computer\HKEY_CURRENT_USER\Software\Full Frontal Frog\Oh So Hero
  • Save Data
    • %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\SaveData.es3
  • Error Logs
    • %USERPROFILE%\AppData\LocalLow\Full Frontal Frog\Oh So Hero\Player.log
troubleshooting.txt · Last modified: 2020/09/02 07:12 by francis